- Shipping Info
-
In-stock items are generally shipped within 72 hours (3 working days) of the order being placed. This time period may be extended during busy periods.
Pre-order titles will be shipped once the stock arrives — please refer to the specific product page for up-to-date information on shipping dates.
Please note that orders containing multiple items are shipped together. Should your order contain a mix of both in-stock and pre-order items, your order will only ship once ALL items are in stock.
Mail Carrier:
We ship USPS (Media Mail and Priority in the US, First Class International for the rest of the world) as well as a variety of UPS / APC services. Also please note that media mail is not insured.
Items that are returned to us are immediately absorbed back into our stock. If, for ANY reason, your parcel is returned to us (due to an incorrect shipping address, or you failed to collect it from the Post Office etc), then of course we will be happy to resend it as long as we still have the stock to do so. If we can resend your order however, please be aware that you will have to cover the costs of re-shipping it.
International shipping / Customs/Import Charges:
For international orders, please be aware that you will be responsible for any customs/import charges incurred by your package. In addition: no, we will not lower the package value so you don’t have to pay customs. Don’t ask.
Please note that we do not currently ship to Russia and the UK. Any physical item orders that have a Russian or UK shipping address will be cancelled. Customers from the UK should note that we do still have some UK and European based distributors who stock some of our products and they may be able to ship to your address even if we can't.
- Return Policy
-
All sales are final. In very exceptional circumstances we may be able to assist you in cancelling an order if you contact us within 24 hours of the order being placed, however please note that if the order has already been sent to our fulfilment centre or has entered the shipping process we will not be able to cancel the shipment.
We can only accept replacement / return requests for products that are incorrect, arrive damaged or are defective (including record skips, sticks and pops — seam splits are NOT covered).
Please email mark@shiptoshoremedia.com within 72 hours of receipt with your order number and details of the reason for your replacement request, along with pictures of damage if applicable. If the damage / defect is not visible and only affects the audio portion of the product (or visuals for VHS products), please provide a video of the item being played where the item’s quality is altered. Please be aware that sometimes incorrect playback can be caused by YOUR setup (for example, if you're using a cheap "suitcase style" turntable such as a Crosley or Ion). In some very special circumstances we may ask you to send the item back to us.
Please note that we can only send replacements for the same title that was ordered.
Clothing items are non-returnable.
